Introduction

If you’re planning a large-scale event, the last thing you want is warm champagne or spoiled catering. That’s why refrigerated trailer hire is a lifesaver. But how do you know which company you can trust when everything’s on the line?

Let’s break down exactly what event planners should look for in a reliable refrigerated trailer hire company.

1. Punctual Delivery and Setup

Events run on tight schedules. If the trailer arrives late or takes hours to set up, it can throw off your whole prep. Always ask:

• Do they deliver before event time?

• Is setup included?

• Do they confirm power access ahead of time?

2. Backup & Emergency Support

Power failure at the venue? Unit stops cooling mid-party?
That’s where a solid support system comes in.
As highlighted by XS Party’s blog, a trustworthy hire company should offer:

• 24/7 emergency contact

• Backup units or parts

• Rapid response in local areas

3. Cleanliness and Hygiene

No one wants their drinks sitting in a trailer that smells like old seafood 🐟🤢
Make sure the company:

• Deep cleans between hires

• Uses food-safe materials

• Has proof of regular maintenance

4. Proper Insurance & Clear Terms

Read the fine print! Reliable companies will:

• Show you exactly what’s covered in case of damage

• Be transparent about late fees or cleaning charges

• Give you clear documentation (like this Terms page)

5. Reviews and Local Presence

A company with solid local reviews in Norfolk, Suffolk, or Cambridgeshire is your best bet. Why?

• They know local venues & access issues

• They can deliver faster

• They’ve probably served someone you know

Bonus: Ask About Extras

Some companies throw in:

• Cable extensions

• Ramps

• Locks

• Site visit prior to booking

That’s the kind of attention to detail event pros love.